The Usability Questions You Must Include in Your RFP

No matter how powerful it is, a TMS solution is useless if it is not embraced by the user community.  Nothing depresses adoption like poor usability.  Yet, usability is not typically something a shipper thinks to ask about in their TMS selection process.  Nicholas Carretta shares with Adrian Gonzalez some key usability questions a shipper must include in any RFP for TMS solutions.