The biggest TMS providers have been resting on their brand reputation, commanding outrageous prices without providing the superior service and results one would expect. With too much on their plates, they’ve grown bloated and complacent, they lack the hunger to achieve superior results for their customers. So say many high volume shipping organizations we talk to as they go to market for new logistics IT solutions. We recommend these reasons to look at alternatives to the largest solution providers.
Shippers seeking a new TMS platform tend to gravitate towards the “brand-name”, perceived to be the “safest” choice, offering the highest probability of successful implementation and dependable results. However, the biggest providers have become victims of their own success and the quality (and pricing) they’re delivering leaves much to be desired.
The Top TMS Providers Have Grown Too Big for YOUR Own Good! Many shippers we’ve spoken to in 2018 reported shock at inflated quotes received from one of the most popular TMS solutions on the market.
“They responded to our request for proposal with a stratospheric quote,” said one VP of Logistics. “It was like they didn’t care whether we selected them or not and they weren’t interested in negotiation,” he lamented.
Success often breeds complacency and inflexibility. “Unless you’re a huge prospect with a marquis brand name” said another shipper, “they assume a ‘take it or leave it’ attitude during pricing negotiation and after.”
Conversely, there are well-established, experienced providers with products commensurate or better than the nominal “leaders” who’ll treat your business with the care, concern and service it deserves. Plus, they’re more willing to work with you on cost instead of treating you as a expendable resource.
Service and Support has Grown Impersonal and Lacking Continuity with the Top Providers. Scaling up operations to support the volume of business their brand names produce, large solution providers engage remote call centers to handle training, support and other key functions and service becomes overly-standardized and less effective.
Seek a provider like UltraShipTMS who has been strictly in the business of transportation and logistics IT as their core competency. Avoid those solutions that have become bloated and complacent, resting on the laurels of their success!
There are providers out there who still assign dedicated resources to every customer ensuring the provider and customers develop lasting, collaborative relationships with your team. As a result, users embrace solution and capture far greater savings and efficiency from their TMS. Neglected or poorly serviced programs are more prone to frustration and decreased adoption/usage – despite having paid a premium for the “name brand”.
ERP Transportation Modules are Miles Wide and Inches Deep. The natural tendency among IT leadership is to select the “safe choice”, enabling TMS modules produced by their ERP provider. What these shippers stand to gain by “keeping it all under one umbrella is far outweighed by the following. ERP providers produce TMS solutions as an afterthought – mostly as a means for upselling existing ERP customers. Shippers we’ve spoken to who’ve used these tools say they are overly complicated and lacking focus on the things that matter most to logistics users. What’s more, their support and training teams are knowledgeable about ERP, but frequently have no idea about the processes and practices critical to TMS success.
Conclusion – Seek a provider like UltraShipTMS who has been strictly in the business of transportation and logistics IT as their core competency. Avoid those solutions that have become bloated and complacent, resting on the laurels of their success!