Software Support Specialist

Software Support Specialist

Job Description

The entry level position responsible for taking support calls for UltraShipTMS. They will either resolve the issue reported or escalate to a senior staff member for resolution.

UltraShipTMS offers award winning software-as-a-service solutions to leading shippers in food production, packaging, retail and other industries. UltraShipTMS and the LoadFusion transportation optimizer provide a single-source solution for optimization, transportation and settlement for in- and out-bound shipping across all modes of transport. Built and supported by a brilliant team of transportation industry veterans and software developers, UltraShipTMS is an emerging leader in the supply chain management industry.

Additional Responsibilities

  • Developing and maintaining documentation UltraShipTMS. Including creating new user manuals for new implementations, as well as updating and maintaining existing documentation.
  • Training new users

Skill Set

  • Excellent verbal & written communication skills
  • Strong PC skills / MS Office
  • Strong skills in web-based applications
  • Detail oriented
  • Motivated self-starter / Quick learner

Requirements

  • Must be able to commute to Fair Lawn, NJ on a daily basis.
  • Must be eligible for employment in the United States
  • Bachelor’s Degree in computer science, engineering or other technical field or equivalent work experience
  • Minimum 2 years’ experience serving in support positions with exposure to various technologies
  • Understanding of basic web application development tools including HTML, XML, etc.

Job Type: Full-time

Required education:

Bachelor’s

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ABSOLUTELY NO AGENCIES. NO EXCEPTIONS.